Return & Exchange Policy
Returns & Exchanges
Hassle-Free Returns, Clear Policies
We stand behind every piece we make. If anything is not right, tell us — we will make it right with a repair, replacement or full refund.
Return Policy
What We Cover
Fair Rules for Every Order
Quality Returns
Within 60 DaysFull refund or replacement when:
- Product has quality defects — deformed body, coating peeling, light source failure
- Damaged or scratched during transit (keep outer packaging photos)
- Wrong item or missing parts shipped
Non-Quality Returns
Within 7 DaysUninstalled, original packaging:
- Return accepted with buyer covering return shipping
- Custom-made and promotional items excluded
- Item must be unused and in resellable condition
Warranty Notes
Outside Warranty Coverage
Please Read Carefully
Not Covered
Damage from misuse, incorrect installation, unauthorized modification, or unsuitable environments — e.g. long-term humidity in a bathroom without IP protection.
Proof Required
Order number, photos or video of the issue, and outer packaging photos for shipping damage. This helps us verify and resolve within 24 hours.
Return Process
How to Return
Contact Us
Email or WhatsApp with your order number and evidence.
Get Approved
Our team confirms the solution — repair, replacement or refund.
Ship Back
Send the item to our return address with the return form.
Refund Issued
Refund is issued within 3 business days of inspection.