After-Sales Support
Support
Get in Touch, We’d Love to Hear From You
Every Verarion piece comes with complete after-sales care. Whether it is installation, repair or returns, our team responds around the clock.
Service Process
How It Works
Simple, Transparent, Fast
Submit Request
Contact support or send a ticket with your order number and a description of the issue.
Verify & Review
Share photos or video evidence; our team confirms the solution within 24 hours.
Confirm Solution
Repair, replacement or refund — we agree on the best option for you.
Resolve & Follow Up
The factory dispatches parts or arranges the return, with follow-up until it is fully resolved.
Service Policy
Our Commitment
Returns & Exchanges
60 DaysWithin 60 days of receipt, the following qualify:
- Quality defects — deformed bodies, coating peeling, light source failure
- Shipping damage or scratches (keep outer packaging photos)
- Wrong or missing items — return shipping covered by us
Warranty Coverage
3 YearsFull product warranty covering:
- Light source modules (LED, drivers) — non-manual failure
- Metal structural parts — brackets, connectors
- Surface finishes — plating, paint, non-external damage
Contact Support
We’re Here to Help
Include your order number and a description — photos or video help us resolve faster. Our team replies within one business day.